Lease-Based SMS Consent
Effective date: June 22, 2026
This page documents how tenants consent to receive one-to-one rental-property operational SMS/MMS messages and calls from Eugenia Wang / Operator REI Messaging.
Primary Consent Workflow
- Tenants receive a lease or lease addendum before tenancy begins or as part of a renewal.
- The lease includes clause 23, titled SMS / Operational Communications Consent.
- The tenant signs the lease or addendum containing that consent clause and provides or confirms their phone number.
- Messages are one-to-one operational communications, not marketing blasts or promotional campaigns.
- Typical messages concern leasing, maintenance, access coordination, appointments, service requests, invoices, payment follow-up, and related property matters.
- Recipients can reply STOP to opt out or HELP for help.
Lease Consent Clause
Tenant consents to receive calls, voicemail, email, and text messages (SMS) from Landlord, Property Manager, or their representatives at the phone number(s) and email address(es) Tenant provides or later updates in writing. Tenant is responsible for keeping current phone numbers and email addresses on file.
These communications may include rent reminders, courtesy delinquency reminders, lease renewals, maintenance coordination, scheduling, entry coordination, document requests, account updates, safety alerts, and other communications reasonably related to the lease, the Premises, or property management operations.
Tenant understands some communications may be sent using automated technology to the extent permitted by law. Text messages are courtesy operational communications only and do not replace any notice method required by the Lease or by law.
Tenant may opt out of non-essential recurring text messages at any time. Landlord may still send operational, safety, scheduling, account, and other legally permitted communications as needed.
Other Consent Paths
- A recipient may initiate an inbound SMS conversation first.
- A tenant, vendor, or service provider may directly ask or agree in writing or by phone to receive one-to-one SMS/MMS about a specific property matter.
Program Details
Message frequency varies based on active lease, maintenance, scheduling, vendor, invoice, payment, or property coordination needs. Message and data rates may apply. Recipients can opt out at any time by replying STOP, or get help by replying HELP.
Contact information is used for rental-property operations only. It is not sold and is not used for marketing blasts or promotional campaigns.